Chat with us, powered by LiveChat

Terms and Conditions

East Cape Tours and Safaris Pty Limited

Please read the following booking terms and conditions as set out by “the Tour Operator”: Fifth Avenue Adventure Tours t/a East Cape Tours.

Bookings

Bookings are confirmed on the condition of a deposit, which is normally 35% of the total package price. You will be advised at the time of booking what payment is required for your particular chosen travel arrangements. Please note that a number of service providers, specifically air fares require a 100% pre-payment. The balance of the cost of your travel arrangements must be paid no less than nine weeks prior to departure. If your booking is made within nine weeks of departure, the total cost of your travel arrangements must be paid at the time of booking.
Failure to pay on time may result in the cancellation of your booking.

Methods of Payment

East Cape Tours banks with First National Bank and Nedbank South Africa and make use Nedbank’s 3D secure credit card payment system as well as DPO Paygate for payment processing.  A payment link will be sent to your email address via Nedbank Iveri Divert or DPO Paygate portals, which means East Cape Tours and their staff do not have access to your credit card details.
Cash or EFT Transfers: We accept cash and EFT transfers.
All payments need to be made in full and all bank charges are to be for your own account.

Travel Insurance

We consider adequate travel insurance to be essential. East Cape Tours will not be liable if anyone should fail to take adequate insurance cover.

Flight/Train Tickets

The air and train fares and taxes quoted are current and are subject to change without prior warning should the airline or train travel provider impose an increase in rates for any reason. Should the fare quoted not be available at the time of booking, the next applicable fare will be booked and amended costs advised accordingly. Please note that fares may increase between time of booking, time of payment and the ticket being issued. Fifth Avenue 4×4 Adventure Tours cannot be held responsible should airlines or railway operators discontinue flights or train journeys on certain routings or change scheduled timetables resulting in missed connections. Should an amendment in routing or itinerary be necessary, any additional costs incurred will not be borne by Fifth Avenue 4×4 Adventure Tours. Airfares and train fares are subject to the prices and conditions quoted by the particular airlines and/or railways and cannot be guaranteed by Fifth Avenue 4×4 Adventure Tours.

Forced Changes to your Package

We hope and expect to be able to provide you with all of the services we have confirmed to you at the time of booking. We plan arrangements as long in advance of your holiday as you allow, using independent suppliers such as hotels etc. over whom we have no control. On rare occasions, changes do have to be made, and we reserve the right to make these.

Documents

All vouchers are only prepared on receipt of full payment of the package price and will be ready 72 working hours after payment has been received. Should you require hard copies of your documents and air tickets to be forwarded to either yourself or the departure airport and or train station, this may be arranged. These will be sent by e-mail. However, the courier costs in respect thereof will be for your own account.
It is important that you check all details of your travel documents before travelling. If there are any inaccuracies on any of your travel documents, or should you have any further queries, you should contact your agent immediately. Fifth Avenue 4×4 Adventure Tours will not be liable for any delay and/or loss occasioned as a result of any inaccuracies on any travel documents once you are in receipt thereof.

Passports, VISAS and Health

It is entirely the client’s duty to ensure that all passports and visas are current, valid, obtained on time and will be valid for 6 months after return to home country; and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like have been obtained where required. This also includes all necessary documentation required for travelling with minors. 

Cancellation Terms

Cancellation prior to 9 weeks of travel – 20% of the total booking plus any non-refundable flights;
Cancellation 9 – 6 weeks prior to travel – 50% of total cost is forfeited*;
Cancellation less than 6 weeks prior to travel – 100% of total cost is forfeited.
*Should cancellation occur – the policies upheld with the lodge booked with will take effect – enquire within.

Information Disclaimer

Published rates on this website and in any other documentation from Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris is/are always subject to confirmation with the advertised establishment/service provider and availability, their seasonal and peak season rates and any other unforeseen influence out of the control of Fifth Avenue Adventure Tours.

The information on Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris websites is updated regularly. We take every effort to ensure that the displayed information is accurate, but errors can occur from time to time. In the unlikely event that the information on this website is incorrect due to technical inaccuracies or typographical errors and/or service failure of the travel provider, Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris, our employees and our website hosts cannot be held responsible for any direct, indirect, special, incidental or consequential damages that may arise from the use of erroneous information found on the Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris websites.

IT IS IMPORTANT THAT YOU CHECK ALL DETAILS OF YOUR TRAVEL DOCUMENTS BEFORE TRAVELLING. IF THERE ARE ANY INACCURACIES ON ANY OF YOUR TRAVEL DOCUMENTS, OR SHOULD YOU HAVE ANY FURTHER QUERIES, YOU SHOULD CONTACT YOUR AGENT IMMEDIATELY. FIFTH AVENUE 4×4 ADVENTURE TOURS TRADING AS EAST CAPE TOURS AND SAFARIS WILL NOT BE LIABLE FOR ANY DELAY AND/OR LOSS OCCASIONED AS A RESULT OF ANY INACCURACIES ON ANY TRAVEL DOCUMENTS ONCE YOU ARE IN RECEIPT THEREOF.

Tailor-made

We tailor-make safaris that take you to the real Africa – no readymade tours or set departures.

Expert Advice

We are passionate about southern Africa and are approved travel partners. We know everything there is to know about all of the destinations we suggest.

Travel Specialists

We are here to help, our dedicated specialists are available before, during, and even after your trip.